Website Maintenance Frequently Asked Questions
Got questions about website maintenance? Here are the most common questions from small business owners.
Why Website Maintenance Matters for Your Business
Your website is often the first impression customers have of your business. A slow, outdated, or broken website drives customers away and damages your reputation. Regular maintenance keeps everything running smoothly so you can focus on what you do best. Whether we built your website or not, our maintenance services ensure your site stays secure, fast, and optimised. For businesses looking to improve their online presence, we also offer SEO services and web design solutions.
Security Protection
Cyber threats are constantly evolving. We monitor your website daily, apply security patches, and protect your business from hackers, malware, and data breaches.
Performance Optimisation
A slow website loses customers. We optimise performance, monitor loading speeds, and ensure your site works fast on all devices - especially mobile. Our performance optimisation aligns with mobile-first design principles, ensuring your website loads quickly on mobile devices where most customers browse. For new websites, our web design services include performance optimisation from the start.
Uptime & Reliability
Website downtime costs you customers and revenue. We monitor uptime 24/7 and fix issues quickly so your website is always available when customers need you.
Regular Updates
Software, plugins, and platforms need regular updates for security and functionality. We handle all updates safely, testing before applying to prevent issues.
Automatic Backups
If disaster strikes, we've got you covered. Weekly automated backups ensure we can restore your website quickly if anything goes wrong.
Technical Support
When you need help, we're here. Email support included with all packages. No complicated ticketing systems - just direct communication.
Affordable Maintenance Packages for Small Businesses
Choose the package that fits your business needs. All packages include core maintenance tasks. Upgrade anytime if your needs change.
Basic Maintenance
£
40
/month
Perfect for simple business websites
- Security monitoring
- Weekly automated backups
- Monthly software updates
- Uptime monitoring
- Basic performance checks
- Email support
- Monthly summary report
Most Popular
Professional Maintenance
£
75
/month
Best value for growing businesses
- Everything in Basic
- Weekly software updates
- Performance optimisation
- Content & SEO updates (2 hours/month)
- SEO health checks
- Priority email support
- Monthly progressreports
Premium Maintenance
£
120
/month
Complete peace of mind
- Everything in Professional
- Weekly software updates
- Advanced performance optimisation
- Content & SEO updates (5 hours/month)
- Monthly SEO optimisation
- Phone & email support
- Priority issue resolution
No long-term contracts. Cancel anytime with 30 days notice. All packages are month-to-month with no hidden fees.
Need custom maintenance? Contact us for a tailored package based on your specific needs.
What's Included in Website Maintenance?
We handle the technical side so you don't have to. Here's what we do to keep your website running smoothly.
Security & Protection
- Security monitoring for malware, hacks, and suspicious activity
- Regular security patches and updates applied safely
- SSL certificate monitoring and renewal
- Firewall configuration and management
Security is essential for all websites. Our maintenance packages work alongside our web design services - if we build your website, we can maintain it, or we can maintain websites built by others. We also offer SEO services to help improve your website's visibility while keeping it secure and up-to-date.
Backups & Recovery
- Weekly automated backups of website files and database
- Secure off-site backup storage
- Quick restoration if issues occur
- Backup verification and testing
Updates & Optimisation
- WordPress, plugins, and theme updates (when applicable)
- Testing updates before applying to prevent issues
- Performance optimisation and speed improvements
- Code cleanup and optimisation
- Database optimisation
Monitoring & Reporting
- 24/7 uptime monitoring with instant alerts
- Performance monitoring and speed tracking
- Monthly reports on website health and performance
- Email alerts for critical issues
- SEO health checks (Professional & Premium packages)
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Yes! Websites require regular maintenance just like any other tool your business uses. Without maintenance, your site becomes vulnerable to security threats, runs slowly, and breaks when software updates. Regular maintenance prevents problems before they affect your business.
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If something goes wrong, we're notified immediately through our monitoring systems. We can restore from backups quickly, and with Professional or Premium packages, we'll fix issues as part of your monthly service. Basic package subscribers can contact us for support at hourly rates.
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Yes, absolutely. All maintenance packages are month-to-month with no long-term contracts. Just give us 30 days notice to cancel. We believe in earning your business every month, not locking you into contracts.
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Professional and Premium packages include monthly content update hours. If you need more updates, we can handle them at our standard hourly rate (£50/hour) or upgrade your package. We'll always quote before starting any extra work.
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We monitor all websites 24/7. Critical issues (website down, security breach) are addressed immediately. For Professional and Premium packages, non-critical issues are handled within 48 hours. Basic package subscribers receive email support with standard response times.
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Yes! We maintain websites built by anyone. We'll need access to your hosting and admin panels, but we can take over maintenance for any website. We may do an initial assessment to understand the website structure and any special requirements. If you're looking to build a new website, our web design services include maintenance options, or we can maintain your existing site while you consider a redesign. We also offer SEO services to improve your website's search visibility alongside maintenance.
Ready to Keep Your Website Running Smoothly?
Start your maintenance package today and enjoy peace of mind knowing your website is secure, fast, and always available for your customers.
Contact Us for Website Maintenance
Ready to take the stress out of website management? Contact us today to discuss your maintenance needs or get started with a package.
Location:
Highmore St, Hereford, HR4 9PQ, UK
Email:
admin@sandybrowne.co.uk
Call:
07809 126057